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How quickly are the files available for download? |
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Instantly! Orders are ready for instant download after payment is received. It normally takes a few minutes, but has taken up to 24hrs if Paypal is acting up. Go to the Order History link on the main page to download your products.
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Can these appliques be sewn or ironed on? |
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These are digital designed appliques intended for embroidery machines that require hands on creativity.
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What file format and size do you have? |
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Most of our products have formats: ART, EXP, HUS, XXX, PES, VIP, VP3, JEF and DST.
The sizes fit either a 4x4, 5x7, or 6x8 hoops.
And of course a 6x8 hoop will fit into a 6x10 hoop.
Each purchase will include all file formats and sizes listed on the product page.
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Why does my order say Pending? |
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Pending means payment has not been received.
i. Please resist from hitting the back button while at PayPal. This causes a 'Pending' order. If you received a transaction ID in your email from PayPal and your order still displays 'Pending', you can provide us the transaction ID and we can complete the transaction manually. Use the Contact Us link to send us this information.
ii. If you didn't receive the transaction ID you may want to check your junk email box. We encourage you to check your banking records to see if payment was charged in your account. If it didn't clear please complete the check-out process again.
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Are your designs tested before release? |
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Every design has been tried and tested. We personally stitch out each applique to ensure a well thought out plotting sequence to make it easier for you.
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Can I sell products with your designs on it? |
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i. Absolutely. Feel free to use our designs on shirts, bibs, towels, bags or any other garment and sell them for a nice profit. You can also use our images to showcase your products as samples.
ii. However, our designs are solely owned by Happy Applique. Do not sell/share/trade any of our digital files. We appreciate your cooperation. Thank you.
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Forgot Password |
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If you forgot your password, go to the login screen and click forgot password. After you enter your email, we will send you a temporary password. When you log back in, be sure to go to your account information and change your password.
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Return Policy |
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i. Due to the nature of digital files we cannot offer returns.
ii. If you happen to order a product that was a free promotion within the same order, we can offer you store credit. Use the Contact Us link and provide us your email and order number.
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How do I contact you? |
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We would love to hear from you. If you have any questions or design ideas please use the Contact Us link found below.
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Download Issue |
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i. After the download, be sure the file has been unzipped.
ii. If you have any issues with the file after downloading, try downloading again because problems may have occured during the original download.
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Opps, I purchased a promotional item. |
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We allow you to purchase promotional items in case you do not want to meet the criteria for the promotion. If you so happen to accidentally purchase a promotional item and met the criteria, we can provide you store credit to purchase another item in its place.
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